For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.
Reset your camera to factory default, then setup your camera with the new Wi-Fi.
First, you need to click on the motion notification button in the upper left corner of the live view page screen to enable notification.
If it says “Failed to subscribe” check the following configuration settings:
1. Enable Yale View to send notification in your phone settings.2. Enable events in your device- Motion detection, etc should be enabled with a valid time schedule
Please check you have the latest Firmware.
Please go to the camera settings, select Cloud Upgrade and upgrade your camera Firmware.
Go to the camera settings, select “Alarm” then enable “Motion Detection”.
Please reset your camera and follow the App set up process to set up your wifi connection again.
During the configuration process you can try the following:
1. During the wifi connection process, try to put your smartphone less than 30cm away from the camera and turn the phone sound on.
2. Try to move the camera closer to your router to complete the set up process. once set up you can move the camera to a different location
3. If your camera supports only 2.4GHz (means it is not a Dual Band Wi-Fi model), please make sure your smartphone is connected to your router’s 2.4GHz Wi-Fi during the configuration.
If you want to disable the cameras green LED while it is working, go to the camera settings and disable device indicator.
There are two methods to delete camera from your account. Firstly login into your account in the Yale View app:
Method 1: Go to the preview page, then click the gear icon in the top right corner, go to the device settings page, slide to the bottom then delete device.
Method 2: My Device->select corresponding device ->slide to the bottom ->Delete Device
As Wi-Fi coverage always has its limitation, we have some suggestions:
1.Make sure your camera is connected to the internet
2.Make sure your smartphone has internet access
3.Make sure you have a strong mobile internet signal. If your network signal is weak you could have problems connecting to your camera.
4.Sometimes internet providers can set connection limitations to home routers (example, firewalls or parental control).
Please check you home router firewall is not blocking connection with your camera. Please check with your internet provider how to check that.
For security reasons each camera can be linked to only one account.
If you want to add the camera to a new Yale View account please delete it from the existing account first.
Go to device settings and select “delete camera”.
Please make sure you are using the Yale View App.
Download the Yale View app and try again.
Please check your router is connected to the internet (try to open a web page with your phone browser) then try again.
This means that the camera was successfully connected to your wifi network but failed to add the camera to Yale View account.
If you have Home View cameras (product code starting with WIPC) you need to download Yale Home View
If you have Smart View cameras (product code starting with SV) you need to download Yale View